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About Us Contact Details Getting Here FAQ's Terms & Conditions

Airliebeach.com terms and conditions
We Airliebeach.com act as agents for, and use information supplied by the provider of goods and services including tours, vessels, and accommodation. We cannot control the quality of these goods or performance of services. These terms and conditions apply to all bookings made through Airliebeach.com. Placing a booking with Airliebeach.com and paying a deposit constitute acceptance of these terms and conditions.

Prices are in Australian dollars, inclusive of GST, and all payments must be made in Australian dollars.
Advertised prices are valid from 1st April 2010 – 31st March 2011. Prices may vary depending on date of travel so please check prices when making your booking. Prices on the website are subject to change or withdrawal without notice at any time.
Any verbal quote given is an estimate only of the price and will be subject to confirmation in a written format. All prices, other payments and conditions should be confirmed with Airliebeach.com at the time of booking.
Children's fare is for ages 4-14 years inclusive. Infants, under 4 years old, are no charge however please advise at time of booking when an infant is travelling.

Local Fees payable on check-in.
Local Fees cover Wet Suit, Marine Park EMC, National Park Fees, Administration and GST. The Great Barrier Reef Marine Park Authority and Queensland Parks and Wildlife charge fees for entry into the Marine and National Parks.

Booking conditions
Bookings made more than 1 month prior to departure require a 20% deposit to secure the booking. Full balance is due 30 days prior to departure. For all other bookings, full trip fees will be charged at the time of booking.
Once the booking has been made, a booking confirmation will be e-mailed to you. Please contact us if you have not received a booking confirmation within 48 hours.
Payment can be made via bank deposit, online transfer, Mastercard, Amex, Diners or Visa card. There is a small surcharge for credit card payments.
Payment will only be credited when cleared funds are received. Airliebeach.com is not responsible for delays in postal delivery or in bank or payment system processing. It is your responsibility to ensure that payments are received within the times specified.
If the Deposit or final payment is not received by the due date, Airliebeach.com may cancel the booking, without any requirement to notify you.
Airliebeach.com collects the personal information in the Booking Agreement only to enable the efficient provision of the goods and/or services that you have requested and to complete the administrative and payment functions associated with that transaction.

Tour Changes
In the unlikely case of a vessel break down or maintenance, either the agent or tour operator will supply an alternative vessel to a similar standard and quality inclusions. Itineraries may be affected by wind, tide, rain, storm or the Skipper's professional judgement to keep their guests and crew safe.
Note that not all vessels supply towels so please check when making your booking. Please put all items that you are taking onboard into a small soft, ‘zipper-free’ bag.

Guests should note that Sailing can be a dangerous activity and while crews will make every effort to ensure guest safety, they cannot be accountable for actions of guests that are ‘beyond our control’. Guests will be required to complete a pre departure questionnaire, and sign a travel agreement during the check-in process. Shipowners have the applicable insurance to cover public liability for guests and staff.
Airliebeach.com cannot be held responsible for missed flights due to late arrival at airline check-in counter. Allow plenty of time to transfer to airports.

At certain times of the year ‘dangerous’ jellyfish inhabit these waters and passengers should take care for their own safety. Passengers entering the water do so at their own risk and the owners or operators of the vessel will not be liable for any personal injury, illness, death or any other consequences whatsoever of passengers being stung by jellyfish. To minimise this risk you will be given the option to wear a full length protective ‘Stinger Suit’ whilst swimming and snorkelling during the cruise.
Age and medical restrictions apply to diving activities. A medical questionnaire must be completed. Due to altitude restrictions certified divers cannot fly immediately after diving.

Travel Insurance
We recommend that guests take out their own travel insurance to cover valuable items (e.g. cameras) and to protect themselves against unforseen last-minute cancellations or medical conditions that may occur during carriage, and the associated costs of accessing medical care around the islands.
Postponement / transfer of a trip may be considered by operators, based on the merit of the circumstances causing the postponement. Where full payment has been made and we can re-sell the space on departure, we will refund payments made less 20%.

Guest Behaviour
Please note, that operators refuse the right of boarding to any guest who arrives intoxicated by alcohol or under the influence of illegal substances. If this occurs, we will not refund any monies paid.
Guests must abide by all Australian Laws while on-board our tours and respect the needs of other guests. If necessary, action may be taken by the Captain and Crew to remove obnoxious or troublesome guests and if required notify the Police and Authorities. If this occurs, operators will not refund any monies paid.


The Whitsundays Central Reservations Centre
259 Shute Harbour Road, Airlie Beach, Qld, 4802, Australia
Toll Free: 1800 677 119 · Email: info@airliebeach.com
Ph: +61 7 4946 5299 · Fax: +61 7 4946 5294

ATAS Accredited Travel Agency Licence Holder No: A12711
Airlie Beach.com is also a member of the Australian Federation of Travel Agents (AFTA) Licence No: 133325 - your guarantee of integrity.
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The Whitsundays Central Reservations Centre